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Paper Abstract

My Work

I am a design researcher and practitioner with over 15 years human-centred research and design experience working with cross-functional teams. My work has focused on user experience, sustainability, innovation management, and exploratory design approaches. A snapshot of my work is provided below.


Supporting Insurance Advisor's Digital Application Creation & Submission Needs 

This initiative investigated the insurance advisor experience of creating and submitting online insurance applications for their clients to ensure the new application design supported advisors' needs.

Understanding Customer Needs for Accessing & Updating Personal and Policy Information Online

This project examined customer needs, behaviours, goals, and experiences to identify design directives for a new digital capability for personal insurance policy access and management.

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Designing Sleepwear Solutions for Breast Cancer Survivors After Mastectomy

This interdisciplinary project connected healthcare researchers and fashion academics to develop sleepwear that met the needs of breast cancer survivors who have undergone mastectomy.

Enhancing Police Cycling Uniform Fit, Function, and Design for Neighbourhood Patrol Unit

This project applied UX and human-centred principles to assess the needs of a local police bicycle unit, developed and tested garment samples, and successfully proposed design solutions for a revised uniform kit.

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Defining Plus-Size Women's Apparel Wants & Needs to Educate Designers on More Inclusive Design Approaches 

This qualitative, multi-disciplinary study used a novel, immersive method to explore the apparel wants and needs of Canadian women who wear size 20+.

Uncovering User Needs in the 3D Knitting Ecosystem 

This qualitative study looked at the user experience of stakeholders (designers, programmers, and manufacturers) in the 3D knitting ecosystem.

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Developing a Garment to Improve Communication with Infants with Autism

This practice-based, qualitative, multi-disciplinary study focused on the design and development of a garment that mediated communication between infants with autism and their caregivers.

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